Responsible Gaming

At 11 Taka Responsible Gaming
A safe and healthy gaming experience

Gaming is for enjoyment, not addiction. 11 Taka believes every player needs to know their own limits — and we are committed to supporting you every step of the way.

Limit setting Self-Exclusion Mental well-being Family Protection 24/7 Support
Our Core Commitment
  • Age 18+ Verification Is Mandatory
  • Personal deposit limit setting
  • Voluntary Break Feature
  • Professional guidance in times of crisis
  • Self-Exclusion Program
  • Protective measures for family members
18+
Age limit policy
24/7
Support services
5
Protection tools
0 BDT
Support costs

Responsible Gaming Core pillars

Responsible gaming at 11 Taka is not just about following rules — it is a commitment to keeping your life in balance.

Personal limit setting

Set your own daily, weekly, or monthly spending limit. Once a limit is set, a 72-hour cooling period is required to increase it — so a moment of impulse does not lead to overspending.

Voluntary Break Program

Need a break? You can temporarily suspend your account for anywhere between 24 hours and 6 months. No marketing messages will be sent during this period.

Permanent self-exclusion

If you feel gaming is having a negative impact on your life, you have the option to permanently close your account. This is not a sign of weakness — it is proof of responsibility.

Age verification system

Strict verification measures are in place to ensure no one under 18 can use 11 Taka. Date of birth and ID verification are mandatory during registration. Parents and guardians can also apply for family protection.

Loss Limit Control

Your account can be automatically paused if your losses exceed a set amount. Once this feature is enabled, no further bets can be placed after reaching the defined daily or weekly loss limit.

Mental health support

If you are feeling stress or anxiety related to gaming, our support team can point you toward the right professional help. Whenever you need someone to talk to, we are here.

Yourself Verify

The first step in responsible gaming is being honest with yourself about your own behavior. Ask yourself the questions below. If you answer "yes" to more than one, consider reaching out for support.

Normal usage

Playing for entertainment

  • Staying within your set budget
  • Losses don't keep you down for long
  • Gaming is a small part of life
Stay alert

Some signs are showing

  • Playing more to chase back lost money
  • Time being taken away from family or work
  • Occasionally going over your spending limit
Get help now

Signs of Addiction

  • Feeling restless or irritable when not playing
  • Hiding your gaming from family
  • Gaming with borrowed money or debt

Responsible Gaming Standards

A general overview of how widely responsible gaming practices are adopted among 11 Taka users:

You have set a deposit limit 78%
Take regular breaks 64%
Stick to a set budget 83%
Keep your family informed about your play 59%
Using Reality Check 47%
Goal: Ensuring 100% of users play responsibly is 11 Taka's most important goal.

Our Protection tools

11 Taka offers multiple responsible gaming tools that you can enable directly from your account settings.

Deposit Limit

Set your own maximum deposit limit — daily, weekly, or monthly. Lowering a limit takes effect immediately, but increasing it requires a 72-hour waiting period.

Session time limit

Decide in advance how long you will play in a single session. When the time is up, you will receive an automatic reminder. This helps keep extended gaming sessions in check.

Reality Check

Periodic pop-ups will show how long you have been playing and how much you have won or lost. These reminders help keep you grounded in reality.

Cooling-Off Period

Temporarily suspend your account for anywhere between one day and six weeks. During this period you will not be able to log in, and no promotional messages will reach you.

Permanent self-exclusion

If you decide gaming is not for you, you can permanently close your account. To reverse this decision, a minimum waiting period of 6 months applies.

Smart Alerts

If the system detects unusual spending, extended sessions, or risky behavior patterns, it will automatically alert you and display information about available support.

1

What is responsible gaming?

Responsible gaming means keeping gaming a limited, controlled part of your entertainment. At 11 Taka, playing responsibly means knowing when to play, how long to play, and how much BDT to spend.

Online gaming and betting are naturally entertaining, but like any form of recreation, there is a line. When gaming starts affecting your family, work, financial wellbeing, or peace of mind, it is no longer just entertainment.

That is exactly why 11 Taka's responsible gaming guidelines were created — so every user can enjoy gaming safely and in good health.

Keep in mind: Gaming should be for fun, not as a guaranteed source of income. There is no certainty of winning on any bet — always play with that in mind.
2

Recognizing the Signs of Addiction

Gaming addiction does not happen overnight — it builds gradually. That is why it is important to recognize the signs early. If any of the points below apply to you, it is time to take notice.

  • Playing repeatedly to win back lost money — "Chasing losses" is the most dangerous habit of all
  • Spending beyond your budget — Regularly spending beyond the limits you set for yourself
  • Playing in secret from family or friends — Hiding your gaming habits out of shame or fear
  • Restlessness or irritability when not playing — Being unable to go without gaming
  • Neglecting time with work or family — Putting gaming above everything else
  • Gambling with borrowed money or debt — Being unable to stop despite serious financial difficulties
Warning signs: If you notice even one of the signs above in yourself, reach out to our support team right away or activate a cooling-off period from your account settings.
3

The importance of setting limits

The most effective way to game responsibly is to set your own limits before you start. At 11 Taka we always recommend deciding in advance how much BDT and how much time you will spend before each session.

Things to keep in mind when setting limits:

  • Only spend money on gaming that you can afford to lose
  • Allocate a fixed portion of your monthly entertainment budget for gaming
  • Once limits are set, commit to sticking with them
  • Make it a habit to withdraw your winnings rather than placing them back as bets
The smart move: Set a deposit limit on your 11 Taka account from the Settings page. Once set, lowering the limit takes effect immediately, but increasing it requires a 72-hour waiting period — a safeguard designed to protect you.
4

Family roles and protection

The impact of gaming addiction is not limited to the individual — it affects the entire family. That is why it is important for family members to stay aware and take an active role.

What family members can do:

  • Have an open, non-judgmental conversation about gaming
  • If you notice signs of problem gaming, let us know — we are here to help
  • Plan your finances together
  • Encourage seeking professional help when needed

If a parent suspects their child is using 11 Taka, please contact our support team and we will act promptly. Allowing anyone under 18 to game on 11 Taka is strictly against our policy.

Family protection: Enable parental controls on your device and keep your account password secure. Never share your login credentials with anyone.
5

When and Where to Get Help

Asking for help is not a sign of weakness — it takes courage. If you feel gaming is getting out of control, do not wait to seek support.

Contact 11 Taka directly:

  • Speak with our support team 24/7 via live chat
  • Enable a cooling-off period or self-exclusion directly from your account settings
  • You can reach out by email for detailed assistance

Gaming addiction is a mental health issue. In Bangladesh, contact the psychiatry department of your nearest government hospital for mental health support. Talk to someone you trust — you do not have to carry this alone.

Keep in mind: The 11 Taka support team does more than resolve technical issues — they are here for any gaming-related concerns you may have. Do not hesitate to reach out.
6

11 Taka's Responsible Gaming Commitment

11 Taka is more than a gaming platform — we are building a responsible community where user safety comes first in every decision we make.

  • Strict age verification is enforced at every registration
  • Users are proactively notified in cases of suspicious behavior
  • Responsible gaming tools are always free and easily accessible
  • Automatic action is taken when addictive gaming patterns are detected
  • Regular awareness initiatives are carried out to promote responsible gaming

We believe a healthy gaming culture is achievable — one where people enjoy themselves without it harming their lives. 11 Taka is your trusted partner on that journey.

Our policy: We make no compromises when it comes to promoting responsible gaming. User wellbeing always comes before business interests.

General FAQ

Log in to your 11 Taka account and go to the Settings section. Under "Responsible Gaming" you can set deposit limits, session time limits, and loss limits. Reducing a limit takes effect right away, but increasing one requires a 72-hour waiting period.

Yes. In the case of permanent self-exclusion, any remaining balance in your account will be returned to your registered mobile banking number. Contact our support team and they will help you complete the process.

During a cooling-off period you will not receive any promotional offers and you will not be able to play. This time is there for your own protection. Once you return after the break, offers will resume. Your wellbeing always matters more than any bonus.

Yes, in some cases family members may request support on behalf of an account holder as a third party. However, final verification and any decisions will only be made after confirming the account holder's identity. Our support team will guide you through the process in detail.

No. 11 Taka does not allow anyone under 18 to create an account. Date of birth verification is mandatory at registration, and ID documents may be requested in suspicious cases. Any account found to belong to a minor is closed immediately.

Yes, gaming addiction is a recognized mental health condition by the World Health Organization. It can affect the brain's reward system in much the same way as alcohol or substance addiction. However, with the right help at the right time, recovery is entirely possible.

Play responsibly, enjoy the experience

Register at 11 Taka and start gaming safely using our responsible gaming tools.

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